Helpful answers before you begin your interior project.
Everything you need to know before working with AWiiDA Interiors.
AWiiDA Interiors assists with interior décor, custom curtains, blinds, shutters, wallpaper, upholstery, furniture, rugs, décor, bed linen, project support and professional installation. Whether you are refreshing one room, completing a guesthouse update, styling an office or ordering products online, these answers will help you understand how the process works.
Start here if you are new to AWiiDA Interiors.
General Questions
AWiiDA Interiors is an interior décor and soft-furnishing specialist offering custom curtains, roman blinds, blinds, shutters, wallpaper, upholstery, furniture selection, décor, rugs, bed linen, project support, installation and interior styling.
AWiiDA Interiors is based at 40 Cronin Road, Hadison Park, Kimberley, Northern Cape, South Africa.
No. AWiiDA Interiors is based in Kimberley but assists clients across South Africa and selected projects beyond, depending on the project scope, location, product requirements and service needs.
No. Many clients contact AWiiDA because they need guidance. You can reach out with a general idea, a room problem, a few inspiration images or simply a space that needs attention.
Yes. AWiiDA can assist with one room, one window, one piece of furniture, a single wallpaper feature, a small refresh or a larger interior update.
Yes. AWiiDA assists with private homes, guesthouses, hospitality spaces, offices, reception areas, consulting rooms and client-facing interiors.
Consultations
Guidance before you make design or product decisions.
During a consultation, AWiiDA discusses your room, requirements, style preferences, budget direction, practical needs and possible product or design options. The consultation may include guidance on fabrics, window treatments, wallpaper, furniture, décor, layout and finishes.
Consultations may take place in person, at the showroom, on site, by telephone, video call, email or WhatsApp, depending on your location and the type of project.
Consultation fees may apply depending on the type of consultation, location, time required, travel and project scope. Any consultation fee will be confirmed before the appointment.
It helps to prepare room photos, rough measurements, inspiration images, existing furniture details, wall colours, floor finishes, window photos and any ideas you already have.
Yes. A consultation is especially useful before purchasing furniture, choosing wallpaper, ordering curtains, recovering furniture or starting a room refresh.
Where products or services are required, AWiiDA can prepare a quotation after the consultation, once the necessary details, measurements, selections and supplier information are available.
Quotations & Payments
How pricing, deposits and approvals work.
You can request a quotation by contacting AWiiDA with your requirements. Depending on the project, AWiiDA may need measurements, product selections, fabric choices, photos, site details or a consultation before quoting accurately.
Quotations are usually valid for a limited period because supplier pricing, stock availability, fabric availability, courier costs and manufacturing costs may change. The validity period will be shown on the quotation where applicable.
Yes, deposits are usually required for custom-made goods, special-order products, supplier orders, manufacturing, installation bookings and project work.
Orders are usually only placed once the quotation has been approved and the required deposit or payment has cleared.
Prices may change if supplier pricing changes, stock becomes unavailable, the scope changes, measurements change, additional work is required or the quotation expires before approval.
Changes may be possible only if products have not yet been ordered, cut, manufactured, altered or scheduled. Changes may result in additional costs or delays.
Goods remain the property of AWiiDA Interiors until the full amount owing has been paid, unless otherwise required by law.
Custom-Made Curtains
Made-to-measure window finishes for your space.
Custom-made curtains are made for your specific window size, room height, fabric choice, lining requirements, fullness and final look. Ready-made curtains are standard sizes and may not fit or hang as well.
Yes. AWiiDA can guide you through fabric options according to colour, texture, pattern, durability, room style, privacy, light control and budget.
Yes. AWiiDA can assist with sheers, lined curtains, blockout curtains, layered curtains and suitable tracks or rods.
Blockout curtains reduce light significantly, but complete darkness may depend on the fabric, lining, track position, wall gaps, window type and installation method.
Yes. Curtains may need time to settle and relax after installation. Some fabrics naturally crease, soften or drop slightly over time.
Custom-made curtains are made specifically for your measurements and fabric selection, so they usually cannot be returned for change of mind. This does not affect your rights if the product is defective or not made according to the approved order.
Blinds, Shutters & Roman Blinds
Practical light, privacy and style solutions.
AWiiDA can assist with various blinds, including roller blinds, venetian blinds, vertical blinds, roman blinds, shutters and selected motorised options, depending on supplier availability.
Yes. Roman blinds are fabric-based window treatments that fold neatly when raised and create a softer look than many standard blinds.
Yes. Blinds and curtains can work beautifully together when privacy, softness, insulation, light control or decorative layering is needed.
Most blinds have some light gaps, especially at the sides or where the blind meets the frame. The size of the gap depends on the product, window shape and installation method.
Yes. AWiiDA can assist with shutter options where suitable, including product selection, measuring and installation guidance.
Yes. Many blinds are made to fit specific window measurements, which means they are usually custom-made or special-order goods.
Motorised Blinds & Curtain Tracks
Modern convenience for windows and hard-to-reach spaces.
Motorised blinds are blinds operated by a motor instead of a manual chain or cord. They may be controlled by remote, wall switch, app or compatible automation system, depending on the product.
Yes. Motorised curtain tracks may be available for suitable curtain projects and can be useful for large, heavy or hard-to-reach curtains.
Some motorised products require electrical points, while others may use rechargeable or battery-operated motors. AWiiDA will advise according to the supplier system selected.
Electrical work must be completed by a qualified electrician unless otherwise arranged in writing through an appropriate professional.
Some systems may be compatible with smart-home features, but compatibility depends on the product, motor, control system, Wi-Fi, app and supplier specifications.
Motorised products may carry supplier warranties on motors, parts or components. Warranty terms depend on the supplier and product selected.
Wallpaper Supply & Installation
Feature walls, texture, pattern and personality.
Yes. AWiiDA can help you choose wallpaper according to the room, colour palette, pattern scale, style, wall size, lighting and mood you want to create.
No. Walls must be suitable for wallpaper. They should be clean, dry, smooth, stable and free from damp, mould, flaking paint and major cracks.
Wall preparation is usually the client’s responsibility unless specifically included in the quotation. Preparation may include repairs, sanding, sealing, priming, damp treatment or painting.
Some wallpapers may be suitable for certain areas, but high-moisture environments require careful product selection and proper ventilation. Not all wallpaper is suitable for wet or humid spaces.
Yes. Wallpaper may vary slightly between batches. It is best to order enough wallpaper from the same batch for the entire wall or room.
Wallpaper ordered for a specific project, especially special-order wallpaper, cut wallpaper or imported wallpaper, is usually not returnable unless defective or otherwise required by law.
Upholstery & Re-Upholstery
Give existing furniture a new life.
AWiiDA may assist with chairs, sofas, benches, headboards, ottomans and selected upholstered pieces, depending on the condition and structure of the item.
Yes. AWiiDA can guide you through fabric options based on durability, colour, texture, pattern, cleaning needs, lifestyle and whether the item is for home, guesthouse or commercial use.
Re-upholstery can dramatically improve the look and feel of furniture, but the final result depends on the condition of the frame, springs, foam, structure and original workmanship.
If internal damage is discovered after the item is opened, AWiiDA may provide an additional quotation for repairs or replacement materials before continuing.
This may be possible by arrangement, but AWiiDA must confirm whether the fabric is suitable for the intended use. AWiiDA is not responsible for faults or performance issues in client-supplied fabric.
Custom upholstery and re-upholstery are made or altered specifically for the client and are usually not returnable for change of mind.
Furniture, Décor, Rugs & Accessories
The finishing pieces that complete a room.
Yes. AWiiDA can help source or recommend furniture pieces that suit the room size, layout, style, existing furniture and budget direction.
Yes. AWiiDA can assist with rugs, mirrors, wall art, lamps, vases, scatters, throws, baskets, greenery and finishing touches.
Where products are available online or through the showroom, clients may purchase selected décor, furniture, soft furnishings or supplier products.
No. Supplier products are subject to stock availability, supplier lead times, discontinued ranges and supplier pricing changes.
Items ordered specifically for a client may not be returnable for change of mind unless defective or otherwise required by law.
Yes. AWiiDA can work with existing furniture and décor where suitable and recommend only the pieces needed to complete the space.
Delivery & Collection
How products get to your home, office or project site.
Delivery may be available depending on the product, project location, supplier and order size. Delivery fees may apply.
Where suitable, clients may be able to collect products from AWiiDA or an agreed location. Collection arrangements must be confirmed in advance.
Delivery time depends on product availability, manufacturing time, supplier dispatch, courier timelines and location. Estimated timelines will be provided where possible.
AWiiDA will communicate delays where possible. Delays may occur due to supplier stock, manufacturing, couriers, transport, public holidays, weather or circumstances outside AWiiDA’s control.
An authorised person should be available to receive and inspect the goods. If no one is available, a redelivery fee or storage fee may apply.
Report visible damage as soon as possible and provide photos of the product, packaging and invoice details so AWiiDA can assess and assist with the next steps.
Installation
Professional fitting, hanging and final finishing.
Yes. AWiiDA can assist with professional installation where included in the quotation or arranged as part of the service.
Clear the installation area, remove fragile items, make sure someone is available on site, disclose access issues and inform AWiiDA of any hidden wiring, pipes, damp, cracks or wall problems.
If the site is unsafe, inaccessible, under construction or not ready, installation may need to be postponed and additional fees may apply.
Removal of old fittings is only included if stated in the quotation. Otherwise, it may be charged separately or must be arranged by the client.
Uneven, weak or damaged walls can affect installation and the final appearance. AWiiDA cannot be responsible for hidden defects or unsuitable surfaces unless caused by AWiiDA’s own workmanship.
Some installations may involve drilling, dust, movement of items and minor disruption. AWiiDA will take reasonable care, but clients should protect fragile or valuable items before installation.
Online Shop
Buying selected products through the website.
Yes, selected products may be available through the online shop, depending on current stock and supplier availability.
Stock may change without notice. If a product becomes unavailable after ordering, AWiiDA will contact you regarding replacement options, delays or a refund where applicable.
Cancellation depends on the product type and whether the product has already been ordered, packed, dispatched, customised, cut, manufactured or installed.
Certain online purchases may qualify for cooling-off rights under South African law. However, this generally does not apply to custom-made, personalised, cut, special-order or made-to-measure goods.
Eligible items may be returned if unused, undamaged, complete, in original packaging and within the applicable return period. Custom, special-order, installed, used, cut or personalised items are usually not returnable unless defective.
No. Colours may appear different due to screen settings, lighting, photography and batch variation. Samples or showroom viewing are recommended where colour accuracy is important.
Returns, Refunds & Cancellations
What can and cannot be returned.
Custom-made products are usually not returnable for change of mind because they are made to your measurements, fabric choice, specifications or project requirements.
Special-order supplier products may not be returnable if ordered specifically for you, unless defective or otherwise required by law.
Cancellation depends on whether products have been ordered, fabric has been cut, manufacturing has started, suppliers have been paid or services have already begun. Cancellation fees may apply.
Consultation fees are usually non-refundable once the consultation has taken place, time has been allocated or preparation has begun.
Changes may be possible before ordering or manufacturing begins. Once products are ordered, cut or made, changes may not be possible or may result in additional costs.
Approved refunds are usually processed using the original payment method or another agreed method. Processing times may depend on banks, payment gateways and supplier processes.
Warranties & Supplier Guarantees
How product and workmanship claims are handled.
Some products carry supplier warranties. Warranty terms depend on the supplier, product type, material, mechanism, motor, fabric, finish and intended use.
Supplier warranties may cover certain manufacturing defects or component failures, depending on the product and supplier terms.
Warranties usually exclude normal wear and tear, misuse, incorrect cleaning, sun fading, water damage, damp, mould, pet damage, child damage, accidental damage, power surges, unauthorised repairs and environmental damage.
AWiiDA can assist with supplier communication where products were purchased through AWiiDA, but supplier warranty decisions are subject to supplier inspection and approval.
If AWiiDA’s appointed installer completed the installation and a workmanship issue is confirmed, AWiiDA will take reasonable steps to assess and correct the issue.
Contact AWiiDA in writing with your invoice details, description of the problem, photos and the date the issue was noticed.
Project Management & Interior Updates
Coordinating the moving parts of your project.
It may include coordinating product selections, supplier orders, measurements, manufacturing timelines, installation planning, delivery, styling and project communication.
AWiiDA’s project management is focused on interior décor, soft furnishings, products and styling unless building work is specifically agreed through qualified contractors.
Yes. Where included in the project scope, AWiiDA can help coordinate relevant suppliers, installers and product timelines.
Yes. A coordinated process helps reduce missed measurements, disconnected product choices, wrong order timing and unnecessary delays.
Yes. AWiiDA can assist with guesthouse rooms, hospitality areas, offices, reception spaces and consulting rooms.
No. AWiiDA will follow up and coordinate where possible, but supplier delays, courier delays, stock delays and manufacturing delays may be outside AWiiDA’s control.
Guesthouse, Hospitality & Commercial Interiors
Durable, welcoming spaces for clients and guests.
Yes. AWiiDA can assist with curtains, blinds, blockout solutions, bedding layers, upholstery, headboards, rugs, lamps, décor and final styling for guesthouse rooms.
Yes. AWiiDA can help refresh and style guesthouse or short-stay spaces so they feel more polished and photograph better.
Yes. AWiiDA can assist with office furniture, blinds, reception styling, consulting rooms, rugs, wall art, greenery and practical workspace finishes.
Commercial and hospitality spaces may need more durable fabrics, finishes and products because they experience heavier use.
Yes. This helps AWiiDA recommend more suitable products and avoid fabrics or finishes that may not perform well in high-use areas.
No. Styling and interior improvements can improve presentation, but AWiiDA cannot guarantee bookings, sales, rental income, buyer interest or business results.
Care & Maintenance
Protecting your products after installation.
Curtain cleaning depends on the fabric and lining. Some curtains may require professional dry cleaning. Always follow the fabric or supplier care instructions.
Not all curtain fabrics are washable. Washing unsuitable fabric may cause shrinkage, colour loss, lining damage or texture changes.
Dust regularly and follow supplier instructions. Avoid forcing mechanisms, using harsh chemicals or exposing unsuitable products to moisture.
Wallpaper should be cleaned only according to supplier instructions. Avoid scrubbing, excess moisture and harsh cleaning chemicals.
Vacuum regularly, treat spills quickly, avoid harsh cleaning products and consider fabric suitability where pets, children or guesthouse use are involved.
Yes. Direct sunlight can fade fabrics, wood, wallpaper, rugs and furniture over time. Linings, blinds and careful placement can help reduce exposure but cannot prevent all fading.
Contact & Enquiries
How to reach AWiiDA Interiors.
You can contact AWiiDA by email, telephone, website enquiry form or by visiting the showroom.
Include your name, contact details, location, room type, service needed, photos if possible, approximate measurements and any inspiration images or product ideas.
Yes. Photos are very helpful and can give AWiiDA a better understanding of your space before a consultation or quotation.
Yes. Clients may visit the Kimberley showroom during working hours or by appointment where required.
Email: info@awiidainteriors.co.za
Phone: +27 82 410 8234
Address: 40 Cronin Road, Hadison Park, Kimberley, Northern Cape
Monday – Friday: 8:00am – 5:00pm
Saturday & Sunday: Closed
