Effective Date: 13/05/2026
Website: awiidainteriors.co.za
Business Name: AWiiDA Interiors
Contact Email: info@awiidainteriors.co.za
Telephone: +27 82 410 8234
Address: 40 Cronin Road, Hadison Park, Kimberley, Northern Cape, South Africa

1. Introduction

AWiiDA Interiors respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and share your personal information when you visit our website, contact us, submit an enquiry, request a quotation, purchase products, book a consultation, subscribe to communication from us, or interact with AWiiDA Interiors in any other way.

This Privacy Policy is intended to comply with the Protection of Personal Information Act 4 of 2013, commonly known as POPIA. POPIA came into full effect on 1 July 2021 and protects natural and juristic persons by regulating how personal information may be processed.

For the purposes of this Privacy Policy, “personal information” means information relating to an identifiable natural or juristic person.

2. Who We Are

AWiiDA Interiors is an interior décor and soft-furnishing business based in Kimberley, South Africa. We offer services and products related to interior decorating, custom curtains, blinds, shutters, upholstery, wallpaper, furniture, décor, bed linen, project support, installation and interior styling.

For POPIA purposes, AWiiDA Interiors is the Responsible Party when we decide why and how your personal information is processed.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following personal information:

Contact and identity information, such as your name, surname, email address, telephone number, physical address, business name and enquiry details.

Project-related information, such as room measurements, interior requirements, design preferences, photographs of your space, product preferences, delivery address, installation address, appointment details and quotation information.

Transaction information, such as order details, invoices, payment confirmations, delivery details and records of products or services requested.

Website and technical information, such as your IP address, device type, browser type, pages visited, referral source, website activity, cookies and analytics information.

Communication information, such as messages sent through our website forms, email, WhatsApp, telephone calls, social media messages or other communication channels.

We will only collect personal information that is reasonably necessary for the purpose for which it is processed.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Complete a contact form on our website;
  • Request a quotation or consultation;
  • Purchase or enquire about a product or service;
  • Send us an email, WhatsApp message or social media message;
  • Visit our showroom or provide details in person;
  • Subscribe to newsletters or marketing communication;
  • Place an order or request delivery or installation;
  • Interact with our website through cookies and analytics tools.

Where possible, we collect personal information directly from you. If information is provided by another person on your behalf, we will process it only where we have a lawful basis to do so.

5. Why We Process Your Personal Information

We process your personal information for the following purposes:

  • To respond to enquiries and messages;
  • To provide quotations, consultations and service information;
  • To process product orders, service bookings, invoices and payments;
  • To arrange delivery, installation or project appointments;
  • To assist with interior design, decorating, styling and project planning;
  • To communicate with you about your project, order or enquiry;
  • To provide customer support and after-sales service;
  • To improve our website, products, services and customer experience;
  • To send marketing communication where you have consented or where the law allows it;
  • To comply with legal, accounting, tax, record-keeping and regulatory obligations;
  • To protect our rights, property, business, customers and website.

POPIA requires personal information to be processed lawfully, reasonably and for specific, explicitly defined and legitimate purposes.

6. Lawful Basis for Processing

We process personal information only where we have a lawful basis to do so. This may include:

  • Your consent;
  • Where processing is necessary to provide a quotation, product, service or consultation;
  • Where processing is necessary to perform a contract with you;
  • Where processing is necessary to comply with a legal obligation;
  • Where processing protects a legitimate interest of AWiiDA Interiors or a third party;
  • Where processing is necessary for our business operations, provided it does not unlawfully infringe your privacy.

POPIA sets out eight conditions for lawful processing, including accountability, processing limitation, purpose specification, further processing limitation, information quality, openness, security safeguards and data subject participation.

7. Marketing Communication

We may send you marketing communication about AWiiDA Interiors, our services, products, promotions, updates, articles or design inspiration where you have consented to receive it or where permitted by law.

You may opt out of marketing communication at any time by using the unsubscribe option, replying with an opt-out request, or contacting us at info@awiidainteriors.co.za.

We will not sell your personal information to third parties for marketing purposes.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences and support website analytics.

Cookies may collect technical information such as your browser type, device information, pages visited, time spent on the website and general location information.

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Where required by law, we will request your consent before using non-essential cookies.

9. Sharing Personal Information

We may share your personal information with trusted third parties where necessary for legitimate business purposes, including:

  • Service providers who assist with website hosting, maintenance, email, IT support and security;
  • Payment processors or financial institutions;
  • Delivery, courier or logistics providers;
  • Installers, contractors, suppliers or manufacturers involved in your project or order;
  • Professional advisers, such as accountants, auditors or legal advisers;
  • Marketing or communication platforms, where applicable;
  • Regulatory authorities, law enforcement bodies or courts where required by law.

We require third parties who process personal information on our behalf to keep it confidential, secure and processed only for the purpose for which it was provided.

10. Cross-Border Transfer of Personal Information

Some of our service providers, website tools, hosting providers, email platforms, analytics providers or cloud storage systems may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the recipient is subject to appropriate data protection safeguards, contractual obligations or laws that provide adequate protection.

11. Security of Personal Information

We take reasonable and appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include access controls, secure systems, password protection, data minimisation, secure storage, website security measures and limiting access to personal information to authorised persons only.

No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

POPIA requires responsible parties to secure personal information against risks such as loss, unlawful access, modification, unauthorised destruction and disclosure.

12. Retention of Personal Information

We will keep your personal information only for as long as reasonably necessary for the purpose for which it was collected or processed, unless a longer retention period is required or allowed by law.

We may retain information for purposes such as customer service, accounting, tax, legal compliance, warranty support, dispute resolution, business records and project history.

When personal information is no longer required, we will delete, destroy or de-identify it in a secure and appropriate manner.

13. Your Rights Under POPIA

Subject to applicable law, you have the right to:

  • Ask whether we hold personal information about you;
  • Request access to your personal information;
  • Request correction or deletion of inaccurate, irrelevant, excessive, outdated, incomplete or unlawfully obtained personal information;
  • Object to the processing of your personal information in certain circumstances;
  • Withdraw consent where processing is based on consent;
  • Object to direct marketing;
  • Submit a complaint to the Information Regulator.

POPIA gives data subjects rights to know what personal information is being kept, how it is used, and to request correction or deletion of personal information where applicable.

To exercise your rights, contact us at:

Email: info@awiidainteriors.co.za
Telephone: +27 82 410 8234

We may need to verify your identity before processing your request.

14. Children’s Personal Information

Our website and services are not directed at children.

We do not knowingly collect personal information from children without the consent of a parent, guardian or competent person where required by law.

If we become aware that we have collected personal information from a child without the required consent, we will take reasonable steps to delete or lawfully manage that information.

15. Accuracy of Personal Information

We take reasonable steps to ensure that the personal information we process is complete, accurate, not misleading and updated where necessary.

You are responsible for providing accurate information and informing us if your details change.

16. Links to Other Websites

Our website may contain links to third-party websites, social media pages, payment platforms, supplier websites or external resources.

AWiiDA Interiors is not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policies of those websites before providing personal information to them.

17. Information Regulator

You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.

Information Regulator South Africa
Website: https://inforegulator.org.za
Email: complaints.IR@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za

18. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or data protection practices.

The updated version will be posted on this website with a revised effective date.

19. Contact Us

For questions about this Privacy Policy or how we process personal information, contact:

AWiiDA Interiors
40 Cronin Road, Hadison Park
Kimberley, Northern Cape, South Africa

Email: info@awiidainteriors.co.za
Telephone: +27 82 410 8234

Privacy Policy